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FAQ and information.

VAT increase 01 April 2018

Please be aware that VAT increases to 15% from 01 April 2018. This will affect pricing on all products we provide and will be automatically calculated.

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, EFT and Direct deposit.

When will I be charged?

Payment is charged immediately after your order has been processed on the site.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email with your waybill number.

I did not receive a confirmation email

Please contact us on either 021-702 0721 or email us at if you do not receive an acknowledgement email.   Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Your order will go on back order and we will let you know when the item is back in stock to find out of you would still like to purchase the item.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 2 – 3 days for delivery.  Over the festive season, the delivery time can take a little longer.

What people are saying

  • Fantastic, thanks!

    After I ordered the last time I saw Tantalize 500g packs in one of our local big chain supermarkets for just under R 100.00 per 500g!!   I was horrified and even more pleased than before that I found your online shop as I do a lot of baking and use Tantalize exclusively. I know I’m going to sound like an ad now, but thanks to your product one of my colleagues, who is diabetic, ate chocolate cake for the first time in 16 years and milk tart for the first time in forever without any effect on her sugar levels! - Leigh Booth

  • Sugar-free never tasted so good!

    "My family and I LOVE the Tantalise sugar-free Chocolate mousse!"  - Heather Dittmar

  • Easy online shopping

    "I purchase all my sugar-free products online. It saves me money as well as a trip to the shop!" - mobrien78

  • Just what I need!

    "I try to be healthy but often my sweet cravings get the better of me. I love the Delite Foods online store as I have a fabulous range from sweets and biscuits to jellies which are all sugar-free!" - Susan Barber